Be-Spoke Holidays - Customer comments
Here you can read some of the comments left by our customers regarding the service we provide and also about specifically tailored itineraries which are not featured on our website that we have put together. Scroll down the page to read some of the feedback left by our valued customers or click the link below to visit our website homepage.
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51 Responses to “Be-Spoke Holidays - Customer comments”
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What a wonderful trip we have just returned from last evening!
It must have been one of our best holidays ever and we should like to thank you for your superb organisation. Everything went without a hitch and the accommodation chosen was so appropriate to each area.
We are lost for words and will certainly book with you if only in a couple of years time when we next visit the USA.
In the meantime we have passed on your details to friends and family.
Thank you also for the gift received in the post just a few hours ago. What a nice surprise!
So to everyone concerned with our booking - many thanks again and good luck in everything you do.
Kindest regards
CA and EA Telford
Nicola,
We thoroughly enjoyed our holiday - everything worked well including travel and hotels. I did upgrade to a 4×4 when I got to the Hertz desk in Miami and this was a good decision. Thank you for everything. My wife and I will not hesitate to use your services again.
If you are promoting good deals etc. please include us on your mailing lists.
Kind regards,
Jack
Just a note to thankyou for organising this trip for us. All the arrangements, travel and hotels, worked out perfectly and we enjoyed an excellent holiday.The Sat Nav was also a lifesaver and now I wouldn’t take a car holiday without it!!!
So thank you again.
George
Hi Oliver,
We arrived in NZ almost four weeks ago, after a wonderfull trip across America. We just wanted to let you know what a wonderful time we had, partially due to all the travel arrangements that you made working as planned. Thank you for all your hard work, and anyone else who was involved in the preparation of our trip. It was an experience and an adventure.
The only thing we forget was that as I don’t yet have my residency for NZ, my one-way ticket wasn’t good enough to get me into the country.
At San Francisco airport I had to buy a ticket out of the country so as to be able to get my visitor visa on entry. I will be able to get most of the money refunded - assuming I get my residency and don’t have to leave the country!
Thanks again for eveything you did.
All the best,
PS: If it is of any interest we are running a blog site which covers our trip across the US at http://england-to-nz.blogspot.com
I wanted to let you know how impressed we were with your organisation of our recent holiday to the USA. We took a tailormade holiday touring Scottsdale, Tucson, Sedona, Grand Canyon, Las Vegas and LA. The whole holiday went smoothly and we had no problems at all. The pack you sent out prior to our departure proved invaluable, we took our own sat nav but it was useful to use your directions provided to compare to it to double check we were going the right way!! All the hotels you recommended were excellent and we really enjoyed ourselves.
Thanks Again
Many thanks for all your help, the trip was amazing. All of your arrangements were spot on. Good choice of hotels and with the car rental company just round the corner with both hotels every thing was easy. We are grateful for all your help and advise and look forwrd to using you again.
Sylvia & Hugh
Good morning David
Earlier in the year you organised a holiday in California for us which we took in August.
We would like to express our sincere gratitude to you and your team. All the arrangements were spot on and everything happened as it should from start to finish without a hitch. We were absolutely delighted with the choice of hotels, the car hire went smoothly and the airport transfers were also good. The inclusion of traffic routes with our package was a thoughtful and very useful extra. Thank you so much for helping us to have the best holiday yet. We will certainly come to you if we travel to the States again and recommend you to all our friends.
Regards
Angie
Hi Roger
Just a note to thank you and your Company for organizing our recent trip to New England.
We all really enjoyed the contrast of New York, followed by the Cape and Newport.
The arrangements made on our behalf were first rate. We particularly liked the cottage in Cotuit which was exactly what was required after New York. Ellen and John the owners of the cottage lived next door and made us very welcome. We would have no hesitation in recommending this as a retreat if you have anyone who may be looking.
Both the hotels in New York and Newport were ideally situated and perfect for a family of four.
Thanks for arranging both the lounge at Heathrow and the transfer from JFK - big plus.
So, all in all another family holiday with lots of memories made all the better by your assistance.
Kind regards Steve
Roger - just a quick mail to say thanks for all your efforts towards our holiday, we had fantastic holiday and everything went really smoothly. I have some feedback on the the hotels (mostly great) and cruise america (mostly not great!) which I’ll forward when we have got over the jet lag, as it might be useful to you in future.
Thanks again
Debbie and Simon
Dear Roger
I want to thank you and your colleagues for organising our holiday in the US. I can report that everything went smoothly and the accommodation was all fine.
Best regards
John
Dear David,
We got back from our trip last week, and I just wanted to thank you for helping me put together the itinerary. All the hotels/lodges that you booked for us were great - good, clean accommodation, and located just where we needed to be in order to make the most of each of the destinations.
Your expertise and knowledge really contributed to the enjoyment of our holiday, and I am extremely grateful to you for your assistance. I shall have no hesitation in recommending you to friends.
With kind regards,
Caryll
Hello again Roger,
I’m just getting in touch to thanks you for arranging our holiday to America. We all had a marvellous time and the arrangements worked perfectly. I should be delighted to recommend you and your company to any friends.
Thanks once again,
Niel
Thank you for a great holiday. Everything was perfect (except the ancient Virgin??? aeroplane from Las Vegas to Gatwick for which you cannot be held responsible!)
Marianne X
Hi Roger,
Forgive me for not sending this email earlier - life has been hectic since our return from California.
I just wanted to say many thanks for organising such a fantastic trip for us and give you some feedback which may help influence other client trips.
San Francisco - The Hotel Adagio is a gem - a very short stroll from Union Square - pleasant staff, boutique hotel feel, trendy decor and nice touches such as free tea and coffee in the mornings and home made lemonade in the afternoons. We had a small blip when we arrived as they told us our booking had been cancelled last September! It was quickly sorted, it was of course their mistake, and we ended up with a lovely large room on the top floor with an enormous bathroom. Lovely bed and linens etc. All in all, highly recommended.
Another bonus is that Hertz is just two blocks down the street. We didn’t get our Mustang but were happy with the keys to a brand new Seebring - we’re just destined not to drive a Mustang!
Monterey Bay Inn - this hotel is fabulous - it doesn’t look much from the outside but the rooms and views (if you get an ocean view) are superb - the comfiest bed I have ever slept in, with a direct view from bed to ocean, another enormous bathroom and breakfast brought to your room at whatever time you desire, to be enjoyed on the balcony watching the sea otters - perfect - I wasn’t keen on leaving that room!
San Louis Obisbo - we were surprised by this town - not expecting much but a convenient place to stop for the night - we had a lovely evening - cool place to stroll around, young vibe as it’s a uni town, a good night out. The San Luis Creek Inn was hilarious - they got our booking mixed up and blamed the local agent and had us down for two rooms with different rates - however, it was absolutely no problem and they gave us the more expensive rate so we spent the night in a massive four poster bed hung with ‘Victorian’ tapestries and ‘English’ antique cupboards, complete with English red telephone box! Very funny - they couldn’t do enough for us though and the complimentary breakfast was good.
On to Santa Monica and the Ambrose Hotel - again, fantastic - underground parking and lovely complimentary breakfast. The whole place is a lovely calm antidote to LA - it is very ‘zen’ - beautifully decorated with natural products in the bathrooms - promoting well being. It is quite a long way back from the beach and the action but is quiet because of that and the hotel run a complimentary taxi (London cab!) to take guests wherever they wish to go which we made use of each evening.
Barstow - I didn’t expect much from the Best Western but it was fine - I would love to see such standards at that price in this country (I always feel so let down by our hotels and restaurants when I return from the States
Thank God it had AC as it was still 108 at 9pm!
The Luxor, Vegas - we were offered a $20 a night upgrade which is well worth it as you get a room on a high floor with a separate shower and bath and all the amenities you would expect from the large Strip hotels. We LOVE Vegas and this was our second visit - we would stay at the Luxor again.
Glorietta Bay Inn, San Diego - another gem - great location, Coronado is just beautiful and relaxing - perfect 6 days there - the hotel is friendly, nice room - although not very big, we got our bay view and balcony which makes all the difference. Lovely little pool to chill by, complimentary drinks all day, cookies in the afternoon, as well as a good choice for breakfast. Highly recommend the hotel and the location - you can then just take the ferry over to downtown San Diego if you wish to be in the city. Plenty of great restaurants on Coronado and an amazing beach - we saw dolphins off the shore - brilliant!
Our whole trip was great and we enjoyed the fact that it was expertly pre-planned and booked - the driving instructions that you supplied were a bonus and appreciated and we were impressed with the pack that you sent us before we left full of info.
I hope this is interesting to you and I look forward to planning our next US trip - when we do, I will be in touch.
Thanks again
Best regards
Lisa and Richard
Hi Roger, David, Lorna,
Just a quick note to say “Thanks” for organising our recent holiday to California. Everything went according to plan and we had a great time, good weather and a good choice of hotels.
Thanks again.
Regards,
David
May I take this opportunity to thank your company for our holiday in the States.
All our bookings were spot on, we couldn’t have asked for more.
We have just returned all fully refreshed and ready for anything.
Many thanks,
David & Carol
We have just returned from a Holiday designed by me and put together by your company.
First may I congratulate you on your prompt and efficient service in getting it all organised.
I know it is always the letters of complaint that that arrive at the office even for the slightest thing that goes wrong with any of the arrangements that you have made even when it is not your fault.
Well this time I am asking you to give yourself a big pat on the back for a truly fantastic holiday with exceptional attention to detail every aspect of our holiday from boarding our aircraft at Heathrow to disembarking at Heathrow on our return went absolutely to schedule right down to the last detail .
Thanks once again from both of us.
Edward Martin & Lesley
Hey y’all, we arrived back on Saturday from one of the best vacations we have ever had, would you thank the colleague in Nashville for suggesting the change of hotels from Best Western in Music Row to the Guesthouse Inns in Music Valley Drive. We took a trip to the former just to see for ourselves and we were far better situated at the Guesthouse, close to amenities etc.. Thanks again for organizing everything !
If you require more feedback we would be only too willing, and would thoroughly recommend your organization to friends, family et al.
Regards Penny & Bryan
Thanks a million for a wonderful holiday. Not only were the island & hotel recommendations excellent, but the flight arrangements &suite location couldn’t have been better, bearing in mind our special requirements. All of that was topped off with the Executive Lounge & courtesy car at Manchester, both extras which were greatly appreciated. Thanks again. If we are ’spared’, we’ll be back again to see you again.
Rex
I’d just like to thank you for the work you and Complete North America did when arranging our holiday. We had a wonderful holiday and thoroughly enjoyed ourselves. All the bookings etc. went through smoothly with no problems. The hotels were very comfortable and well situated for what we wanted to do. We will definitely consider using Complete North America and/or its sister company for similar holidays we may take in the future.
Pat
This is just a note to thank you at “Complete North America” for the surprise gift that awaited us when we returned home earlier this week. A welcome change from the huge pile of junk mail! We would also like to thank you for arranging the holiday - it was superb.Everything was so well organised and we really appreciated the small details like the directions to each hotel - it made navigating very easy. Please pass on our thanks to anyone who was involved in making our holiday such a success. We look forward to using your services again.
Christine & Peter
We would like to thank Roger and his team for help with arrangements for our recent trip to Canada. The Renaissance Hotel in Vancouver was excellent-the accommodation was first rate, the staff efficient and friendly and they stored our baggage without fuss or charge during our Knights Inlet break. With regard to the Knights Inlet trip, we cannot praise it too highly.The whole ‘package’ from being picked up from and delivered to Campbell River airport was impossible to better.The staff at Herons Landing in Campbell River treated you as if you were their personal guests and once at Knights Inlet Lodge our feet hardly touched the ground . Within an hour of arriving we were already on our first excursion and this was followed by 7 more before we left(we were only there for 2 nights!).As for grizzly bear viewing we were almost able to feel their breath so close were we on the viewing platforms.We can heartily recommend this to any nature lover and it was well worth every penny.
David and Jennifer
Just wanted to say thank you for all your assistance in organising our latest trip to the States. We had a really good time and the hotels were lovely. The travel directions we had made life easier and the hotels were very conveniently suited for what we wanted to do. We will, no doubt, be organising another trip as soon as we can and will be in touch when the time arises.
Thanks and regards
Diane
A quick note to thank you guys for organising our trip. It went superbly well and we thoroughly enjoyed ourselves. Your recommendations were spot on and all arrangements fell into place perfectly. We only had one very minor glitch in Yosemite where the MapQuest directions did not agree with a roadsign, which we sorted in less than 5 minutes. That was it, everything else went like clockwork. And the weather was fantastic the whole week. Once again many thanks - we have recommended you to friends and family all ready.
Mark and Jane
Just a few words to thank you and your colleagues for organising our great trip to the US - we got back yesterday. The arrangements all went without a hitch and the choice of accommodation was very good. I would really recommend The Lodge at Jackson Village - family run, extremely comfortable and helpful in a nice village. The Hyatt at Charlotte was good but apparently is closing tomorrow to be turned into condos! We did not make one of our own overnight stops and by chance came across a real little gem - Stagecoach House in Hope Valley, Rhode Island. Maybe another one to add to your list? Anyway very many thanks once again - you may well hear from me again next year!
Jane
My wife Janet and I returned yesterday from the trip organised by you. Just to say thanks, we had a fantastic time, all of your organisation was spot on. The Luxor was excellent and we had a thoroughly enjoyable time both in Texas and in Vegas. I’d fully recommend your professionalism and would definitely use your organisation again. Thanks.
Jim
Just arrived home from our tour and found your gift, thank you. I was going to e-mail you on our return to say that we were very pleased with the arrangements you made, everything went without a hitch and the choice of accommodation was ideal for our needs, always convenient for the national parks and/or eating places.
Anyway, thank you once again for making it all ‘happen’. If we are able to do another trip we will certainly use your excellent services again.
Tony
Just wanted to let you know that we had a wonderful holiday …… all of the arrangements went incredibly smoothly, and for the most part the accommodation was excellent. The Red Rock Inn in Gallup was not particularly good, but I suspect it was the best in the town! Thanks very much for sorting out the query over the hotel charge. Just another example of the excellent service you provide! We will certainly be recommending you to friends and family, and you will be hearing from us again when we have saved up enough for our next big trip. I also thank you for the homecoming gift, which was a very nice touch.
Rachel
Somewhat belatedly I thought I’d just drop you a line to say thank you in putting together what was a fantastic holiday for us. Simon & I just loved British Colombia, it has made us want to return to Canada at some point in the future perhaps though to the Toronto area next time.
All of our agenda went well, we saw some great scenery and enjoyed some wonderful experiences. the little maps provided were excellent, as was the car we collected at Calgary. I loved Banff & it was undoubtedly the best thing to head straight there & enjoy 3 nights in the resort. Simon loved Victoria & I think would have liked longer there. Best Western at Tofino was my favorite hotel - what a setting!!
Without doubt I would recommend your excellent service on to friends, as well as using you again when enough pennies permit us another ‘big’ holiday! So once again many thanks.
Joy & Simon
Further to the message I left with a colleague - we had a fantastic time, trip of a life time and the organisation was fantastic. Every hotel was superb and in the best location. Delighted to recommend Complete North America to anyone and everyone. Thanks.
Mark
Just a short note to say that we had a wonderful holiday in the USA. In particular I would like to say a big thank you for the driving instructions between each Hotel, they were really helpful and got us to each of the destinations without any problems whatsoever. We saw some wonderful sights and had a really good time. Flights were also good and British Airways were as reliable as ever. With very best wishes.
Rebecca and John
Myself, family and seven friends would like to thank you & your company for making our holiday absolutely fantastic. Your planning & organization were spot on.
Jim
Having recently returned from Alabama, I write to thank you all for setting up such a wonderful holiday for us. It really was a terrific experience with excellent hotels, magnificent golf courses and the most welcoming and warm-hearted people you could possibly meet. I have dealt with many holiday companies over the years, and I can honestly say that none of them come within shouting distance of your organisation. From my first contact your speed of response, courtesy and lack of fuss made the whole process completely stress free. My sincere thanks to you all.
Matt
Just a quick mail to say many thanks for organising such a splendid holiday! Everything was excellent. Hotel Rex is a brilliant little hotel, extremely friendly staff and very atmospheric. Thanks for the homecoming gift. I have recommended you to quite a number of people over the past few years. No doubt we will be in contact again.
Rosemary
Just a quick note to thank you for another superb trip. My family and I thoroughly enjoyed it. Once again all aspects of the schedule, hotels, etc were excellent. Many thanks.
Ian
Just to say thanks for organizing such a great holiday for us. The hotels were just what we wanted and your advice about places to visit, length of stays etc was spot on. I will have no hesitation in recommending your company to friends and family.
Mark
Just a quick note to say thank you for all your help in sorting out the flights after BA cancelled the original ones. All went to plan and we had a wonderful holiday with excellent accommodation in all locations.
Doug
Just a short note to say how pleased we were with our recent holiday to USA/Canada. There were no problems at all (very rare for us) - the hotels were excellent and the driving instructions very accurate. A big Thank you.
Kathy
I’m rarely so impressed with a holiday that I’m driven to write and thank anyone but so exceptional was the honeymoon that you arranged for my wife and I that I felt I had to let you know.
From the very outset the holiday was efficiently organised and scrupulously planned. All the destinations you chose and their accompanying hotels were fantastic, the flights at the ideal time and with exceptional seats (thanks for fixing that - I’m six feet three!) and the hire car was great. All in all it meant that the honeymoon was something neither of us will ever forget - we’re extremely grateful to you for that.
When I was looking for an appropriate honeymoon I emailed a number of holiday companies. Yours though was the first to get back to me and within 24 hours of my original query I was sent a detailed itinerary and costing. I knew then I need look no further. For anyone looking to holiday in the states I wouldn’t hesitate to recommend you. If you want any further feedback about any aspect of the holiday from the hotels to the car hire please do let me know and I’ll be happy to tell you my thoughts. Thanks to you and all your staff.
Piers
Just a few lines to let you know that we had a fantastic holiday. I’m sure that you get many people sending you a few photos and I am not going to be any different! I would like to offer my sincerest thanks to you and your team for making this a most memorable experience. You may also receive an enquiry from my sister in law and I am sure that you will look after her! Many thanks again.
Chris
Just got settled in after getting back from USA. Had a great time and can’t wait till the photos are developed. Will recommend you to any of our friends. Thanks for a great holiday.
Mel
Just a brief note to let you know that all the arrangements you had made for us worked well. The hotels were good and the service we received everywhere was excellent. Thank you for you kind attention to the planning of our holiday, and for the helpful advice you gave along the way. The outcome was first class!
Richard
We just wanted to drop you a line to thank you so much for organising one of the most memorable holiday experiences we have ever had. We wanted to write and congratulate you on your choice of establishments and itinerary because it was first class and it was the best holiday we have had so far and are now contemplating an American adventure on the west coast when we can afford to! So thank you once again for a well organised trip and we look forward to doing business with you again in the future.
Barbara
We returned from our trip to San Diego, Vegas and Utah last week. I just wanted to let you know we had a fantastic time! We really appreciated your help with the planning and all your recommendations were spot on. We particularly loved the Catamaran resort, Moab and Zion. The driving distances were fine and all the motels of a good or excellent standard. We did lots of walking, hanging out and generally having a wonderful family holiday. Thanks again for your help. When we return to North America we’ll know who to contact.
Lisa and family
I am just writing after returning from my trip along route 101 and across the southern desert, I must say that my whole trip was organised perfectly. I was not an easy customer prior to my departure, as I always changed my mind about times, dates, destinations, but Roger Thompson and the whole CNA team arranged every single detail, even the ones I never expected. Thank you so very much for the time and effort you put into my booking and I assure you I enjoyed every single moment. All my trips to destinations served by Complete North America will now be booked with you. Regards and Thanks.
Dean
We would like to thank you and your company for one of the best well organised holidays we have had, we would like to do this again in the future and we will recommend your company to our friends.
Hilary & Mitch
I wanted to drop you a line to say how wonderful my holiday was. The organisation and bookings went without a hitch. Thanks once again for your brilliant planning, I will use Complete North America again.
John
Just to let you know that we had a marvelous holiday in America and arrived back in UK on Sunday, (suitably jet lagged!). Everything went according to plan with no flight delays, marvelous weather, fabulous hotels & food and no traffic jams etc etc. Thank you so much for your excellent advice and organisation which helped to make this trip so successful and enjoyable.
Vanda and John
We have just returned from the states and would thank like to thank you for the excellent holiday .We have traveled to many places over the years but have to say this was the best of the best,very well organised and absolutely without fault. We will definitely recommend you to all our friends and travel with you again. Will be in touch early in 2007.
Tony & Pam
We have just returned from our first visit to America and our first holiday in retirement. Every request we made of Complete North America was carried out to our complete satisfaction and enabled us to have a carefree holiday experience. We will not hesitate to use you again or to recommend you to our friends.
Martin
I should like to thank you for providing us with a wonderful holiday experience. We thoroughly enjoyed each and every day. Every aspect was extremely well organized, and I would highly recommend using the Hertz Neverlost option.
Nick