RV Motorhomes - General Information

Motor home Specifications

Motor home drawings and floor plans are examples only. Sleeping capacities do not mean like number of adults or full-size teenagers can be accommodated comfortably. The features, bed sizes and amenities listed are representative and may be changed, added or deleted without notice. The numerical vehicle lengths are approximate. Specific floor plans or models will vary and cannot be reserved or guaranteed.

Please also note policies and details as listed on this page are genrally representative of the R.V. rental companies Complete North America work with but they can vary and are subject to change. If you you have any questions about specific policies or terms you are advised to contact us for clarification on 0845 263 7100

Generator

110v generators can be included on request however they are not required for normal vehicle operation. If you would like one please let us know so we can factor this into your proposal/quote.

One-Way Rentals

It is possible to coolect your R.V. from one location and return to a different location at the end of your holiday, howver there will be an additional one-way fee. These fees depend on the route and rental company so if this is what you want to do please identify this when you request your proposal/quote.

Insurance
All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up. In the event of an accident, renter and / or driver must disclose to the RV company any insurance coverage they may have. This outline description is not a complete description of the various coverage plans. The RV company rental contract contains the complete legal provisions of the plans.

Public Liability (included in nightly rate)
All RV companies maintain insurance coverage for liability claims, property damage and / or personal injuries resulting from the operation of the vehicles. Coverage provides third party legal limits to protect the renter and authorized drivers. Liability coverage is limited to the minimum financial limits determined by the US state or Canadian province in which the incident occurred. Claims in excess of the state or province limits may arise. These claims are the responsibility of the renter. Rental companies assume no responsibility for such liability claims unless client has purchased the Supplemental Liability Insurance

Vehicle Incident Protection (VIP) (included in nightly rate)
Jurisdiction: USA and Canada
VIP coverage reduces the renter's responsibility to $700 per occurrence in case of overhead damage, undercarriage damage, damage from vehicle back up, vandalism, theft or windshield damage regardless of fault and for costs incurred in transporting damaged vehicle to the rental station, including towing and storage, provided renter is in compliance with the terms and conditions of the rental contract. Certain exclusions apply, see below. VIP only covers damage to the motor home or vehicle itself while under the rental contract and does not in any way limit the renter's responsibility for liability claims, property damage, and / or personal injuries (see Pubic Liability above).

Deductible: Per occurrence: $700 - provided the following exclusions have not occurred. This deductible in non-refundable under any circumstances.

Exclusions: Include but are not limited to the following:

• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Motor home or vehicle damage caused while driving under the influence of alcohol and/or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Costs incurred in transporting damaged vehicle to the rental station, including towing and storage, while traveling in Alaska or Northern Canada.
• Interior damage.
• Damage during off-road use.
• Overheating or freezing of rental vehicle systems.

Supplemental Liability Insurance (SLI) (included in the nightly rate)
Jurisdiction: USA and Canada
Supplemental Liability Insurance provides excess auto liability insurance that protects the renter for the difference between the underlying insurance and up to $1,000,000 against claims by a third party for bodily injury and / or property damage sustained as a result of an accident while operating the RV rental vehicle. If the renter resides outside the United States and is covered by a foreign Liability Insurance policy, the foreign Liability Insurance coverage will be excess/secondary over the SLI purchased pursuant to the rental contract. There is no deductible with the Supplemental Liability Insurance.

Exclusions: Include but are not limited to the following

• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Motor home or vehicle damage caused while driving under the influence of alcohol and/or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Renter's liability for damage to the rental vehicle.

CLIENT INFORMATION

First Night Accommodation
We strongly recommend that clients spend the first night in a hotel. Collection of a motor home on the day of arrival of an international flight is not permitted. Please indicate to Complete North America at the time of booking if a transfer is required.

• Most RV transfers is restricted to designated hotels only.
• No refund for self-transfer.
• No transfers are offered for same day flight arrivals

Motor home Pick Up and Return Procedures
Even though clients may be picked up earlier motor homes are generally ready for takeover between 13:00 and 16:00. No refund if client picks up later than the booked day of departure. No refund for any reason if rental is terminated by clients before the scheduled return date. A $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.

Security Deposit
Clients are required to leave a $500 security deposit at the time of departure. We require that the deposit be guarantee by a credit card with sufficient credit balance to cover this amount (major credit cards only - no ATM/debit cards accepted). The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client's credit card statement, therefore, it will not necessitate a 'refund'. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time.

Customer Orientation
Clients will receive a full orientation of the motor home, including client's maintenance and use responsibility. Orientation consists of a video in English, German, Dutch, French, Italian, Spanish or Japanese introducing the general concepts of motor home use, as well as a personal walk-around of motor home with client by a qualified instructor. Operator manuals are provided for clients to take with them in English, Dutch, German, French, Italian, Spanish or Japanese.

Storage
Luggage storage is available on a limited basis at each gateway location. However, to facilitate the pick up and drop off procedures, we recommend that the clients store their luggage in their vehicle. Soft-sided or collapsible bags are best for storage. Luggage storage is at the client's own risk.

Maintenance and Use Responsibility
Client is responsible for routine maintenance while traveling (coolant, oil, tire pressure) as well as reporting mechanical failures immediately. Clients may be held responsible for mechanical damage due to negligence in operation and /or in performing normal maintenance. Tools for vehicle repair are not provided since clients are not authorized to make repairs.

Vehicle Support
Generally speaking, in the event of a mechanical breakdown requiring repairs under $75 clients will be reimbursed upon presentation of receipts and any replaced parts. For needed repairs over $75 you will call the RV companies roadside assistance service prior for authorization. A toll free number is provided for assistance with problems, questions, etc.

In the event of a breakdown requiring the vehicle to be in repair for more than 12 hours the RV company will refund lost-rental charges. Generally the maximum liability accepted by the rental company shall be for the refund of daily rental charges or fractions thereof. Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, for example, are not considered to be mechanical breakdowns.

In order to be eligible for a lost-use refund client must have contacted the RV's Roadside Assistance department during the rental period and must have followed their instructions, self-help tips, and / or recommendations for repair.

We would reiterate that it is absolutely essential contact to the rental company is made as soon as a problem affecting the rental becomes known, so that they have the opportunity to rectify problems, agree a compromise with you or replace the vehicle. Complete North America cannot accept any responsibility for problems that were not identified to the rental company at the time.

Traffic Tickets and Citations
Client is responsible for all traffic tickets and citations incurred during the rental period. Tickets must be handed to the rental office during return of the vehicle. Clients will be charged up to $250 for penalties and administrative charges for non-reporting.

Fuel
Fuel costs are client's responsibility. Gasoline tanks are full at pick up and must be returned full or the difference will be estimated and the clients will be charged. No claims are made as to fuel consumption. Fuel consumption will vary according to where and how vehicle is driven.

Substitutions
Every effort is made to provide clients with the model reserved. Rental companies reserve the right to substitute models which are similar, higher rated or longer, i.e. a Class A vehicle may be substituted for a cab-over model.

No refund for additional fuel consumption, ferry charges or campground fees will be given due to increased length or size of motor home.

Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price differential between the model paid and the model received. No refund will be due should a smaller or lower rated vehicle be requested by the client.

Travel Restrictions
Clients are restricted from travelling to certain regions due to road conditions, extreme weather, acts of God, and /or availability of support. Restrictions are subject to change without notice and clients should inquire in advance for any restrictions along their intended itinerary.

Please note the following restrictions:

1. Clients are responsible for informing themselves of the conditions and feasibility of their intended itinerary.
   
2. Off-road driving (non-public and / or ‘logging’ roads) is not permitted.
   
3. Travel in Death Valley is not permitted July and August. In May, June and September travel is permitted, however, customer is fully responsible for and all mechanical problems and / or towing or vehicle recovery costs. Ground temperatures can reach 140 F or 60 C.
   
4. Travel to Alaska or Northern Canada is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.
   
5. Travel into Mexico is permitted at client’s own risk and with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI). However, there is no reimbursement for repairs, lost use or deductibles for damage.
   
6. Travel to New York City / Manhattan is not permitted.
   
7. Travel during the winter months is permitted. However, clients are responsible for any damage due to systems freezing or cold weather. As a precautionary measure, water may be replaced by anti-freeze to prevent water systems from freezing. Customers must plan on using bottled water. Special instructions may be given at the rental counter.
   
8. Travel in summer months and /or in extreme temperatures can strain motor home systems such as air conditioner, generator or refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed.
   

Client Requirements

• Renter (contract signer) must be at least 21 years of age with valid identification. (Driver's license, passport, etc.).
• Additional drivers must be present at pick up of the rental vehicle and sign the rental contract.
• There is generally no charge for additional drivers but this can vary depending on rental company.
• Authorized drivers must be at least 21 years of age with a valid driver's license and identification, and be listed on the rental contract.
• An International Driver's License is recommended, though not required.
• A major credit card with available credit of at least the amount of the Security Deposit is required (no ATM/debit cards accepted). The credit card must be issued to the signer or co-signer of the contract.

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