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Duncan Harwood, Director of Marketing & Operations
A co-founder of CNA and passionate about bringing about about unique travel experiences for travellers. Also a keen golfer and avid Nottingham Forest supporter ... read more.
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Roger Thompson, Commercial Director
Co-founded Complete North America with Duncan and shares the same desire to offer unique North America holidays. Roger is an avid Leicester Tigers rugby fan and enjoys a round of golf ... read more.
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David Mortimer, General Manager
With a strong travel background from his Thomas Cook days, David enjoys the flexibility and variety that working in sales with Complete North America brings. He also is living proof how tolerant and understanding the Directors of C.N.A. are, being a Manchester United season ticket holder ... read more.
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Alistair Bell, Account Manager
Another with a strong managerial background predominantly in the travel industry. Alistair posses considerable personal travel experience. When he is not in the gym pumping iron or out running he takes a keen interest in Rugby League following the fortunes of St. Helens. We hope he sees the light one day and converts to Rugby Union ... read more.
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Charlotte Gill, Account Manager
Charlotte entered the travel industry when she left university so is another with a great deal of travel experiences. Charlotte lives for the outdoors and can often be seen wheeling her shiny new mountain bike into the office on a morning, Charlotte is also rather partial to a good pint of local ale ... read more.
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Sarah Goss, Account Manager
After flirting with the recruitment industry Sarah has realised that her passion for travel can be suppressed no more and has embraced the C.N.A. approach to travel planning to become a very accomplished Account Manager. A true fan of the Twilight series of books we're considering sending her to Forks, Oregon for a week! ... read more.
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Heather Dack, Account Manager
Our very own Essex girl.. Heather is an enthusiastic member of the team who always participates wholeheartedly in staff nights out.. Possess a very good knowledge of the industry and North America, a passionate traveller with an eye for a good photo... read more.
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Nicola Harwood, Product Manager
Another who entered the travel industry on leaving school, Nicola is passionate about travel to North America and now plays an integral role in the planning and management of the Complete North America holidays to the U.S.A and Canada. Nicola is a true Yorkshire lass who loves to head for the hills walking in the Yorkshire Dales ... read more.
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Kerry Costa, Senior Coordinator
Kerry is a real lynch pin in the C.N.A. team looking after key operational matters. Whilst we all recognise how important Kerry is to the C.N.A. team we have on more than one occasion considered applying to have her sectioned for her fatal attraction to David Hasselhoff ... read more.
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Beckie Campbell, Operations Coordinator
Beckie performs a vital role in the production and delivery of all those amazing document packs and probably deserves the nickname Beckie 'Costa' Campbell, her regular visits make her almost single handedly responsible for the meteoric rise of the Costa Coffee chain ... read more.
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Melanie Stapleford, Reservations Coordinator
Mel performs the vital role of making sure everything the Account Managers promise becomes a reality. Mel ensures tha everything gets booked they way it should be & negotiates the best deals possible for our customers. Known to love the Ibiza clubbing scene Mel has a few moves in her locker ... read more.
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